Frequently Asked Questions

Changing delivery or email address on your booking....

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How do I change my delivery/email address?

Answer:

If your delivery address / email address is wrong....

To request the changes, please access the My Booking facility on our web-site, and login using your booking reference number and name.   You will then be able to raise a CSR (Customer Support Request), advising us of the changes you require.  We will then action your request within the next 3 business days.  Please note priority is given to urgent requests relating to bookings close to departure.  

Alternatively you may call our Customer Support department on STC 8008449546 / Other networks 8008500039 which is open 24 hours per day