Frequently Asked Questions

Things to know or organise before you get to the airport...

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Can I book extra legroom or upgraded seats?

Answer:

To find out if this is possible, we recommend you raise a CSR (Customer Support Request). 

Please access the My Booking facility on our web-site, and login using your flight booking reference number and name. You will then be able to raise a CSR (Customer Support Request), advising us of the changes you require. We will then action your request within the next 3 business days. Please note priority is given to urgent requests relating to bookings close to departure.  

Alternatively you may call our Customer Support department on STC 8008449546 / Other networks 8008500039 which is open 24 hours every day