Frequently Asked Questions

Things to know or organise before you get to the airport...

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Can I take sports equipment on the flight?

Answer:

Most airline allow items such as golf clubs, surf boards and skis, to be carried at an additional charge.  This charge is usually reduced if you pre-book and in some cases, you may not be able to take additional sporting items at all if they are not booked in advance.

To arrange the carriage of sports equipment etc, please access the My Booking facility on our web-site, and login using your transfer booking reference number and name. You will then be able to raise a CSR (Customer Support Request), advising us of the changes you require. We will then action your request within the next 3 business days.  Please note priority is given to urgent requests relating to bookings close to departure. 

Alternatively you may call our Customer Support department on STC 8008449546 / Other networks 8008500039 which is open 24 hours every day